For many public sector departments there is increasing pressure from internal and external clients to have up to date information on case progress, and departmental budgets.
Desktop Online Norwel’s web based client portal can be deployed either within the organisations intranet, or website, so that clients can access information from their desks.
You have full control regarding assigning access levels and dependent on how this is applied, the web based client portal enables your clients to view case progress without the need to contact your office.
Facilities include access to view the files progress diary, document register, matter details and financial/time information, and the ability to request and run online reports using a viewer or export to MS Excel. In addition a correspondence notepad is available providing a method of direct contact between your clients and your fee earners who are notified of any incoming correspondence notes via a warning the user's desktop.