Set in an open plan environment, our frontline team of Help Desk staff have direct access to developers and technicians alike. Detailed records are maintained ensuring that whoever deals with your enquiry is well informed and aware of the issues.
We understand that system and data integrity are key and that is why we include daily system health checks in our standard support service. This typically includes database integrity and optimisation checking, maintenance of the database schema to ensure compatibility with latest application versions, daily reconciliation reporting to verify data integrity, daily monitoring of all scheduled tasks, performance monitoring, troubleshooting and much more.
At Norwel we greatly value experience, that is, an in depth knowledge of Norwel clients using Norwel software. Our frontline team boasts an average length of service of 12 years with the technical team who support them averaging 15 years. This means that, as a support resource within your Practice, we are extremely well equipped to deal with any issue efficiently with the minimum impact on your day to day business activities.
As a retiring member of staff at one of our clients commented in a recent email to the Norwel Helpdesk ‘Thank you to all of those I have had dealings with during this time for your patience and understanding .…… I have made some good friends over the years ……. I wish you continued success in the future, you have a product to be proud of.’
