Barry Khan, Stockport Metropolitan Borough Council
"Thank you for changing Norwel to allow multiple e-mails to be chosen and put into the system in one action (my record so far is 75 e-mails). This has saved a huge amount of my time and it will make it easier to convince staff to place all their e-mails onto the system."
London Borough of Barnet
"We have seen some great improvements in working practices with the automation of routine casework, and with the document register so easily accessible we have better management of current matters. The helpdesk support is also second to none, with quick response times and helpful and efficient staff."
Lancashire County Council
“Norwel showed they understood our business needs extremely well and we felt their product was easier to use and better suited to our culture”.
Leeds City Council
“We were impressed with Norwel’s software - it is easy to use, well laid out and intuitive. From the products tendered Norwel scored high and it was an easy decision.”
London Borough of Camden
"LBC adopted the approach to design their own Case Management Workflows and in just a few months created 65 different work flows ranging from Possession, Contracts, Environmental to Child Welfare."
Borough of Telford and Wrekin
“Ease of use was of paramount importance. The simple, single point of access that Norwel offered via their fee earner desktop gave them a distinct advantage over other products that Telford were considering. “
Salford City Council
“Total integration with Word, Outlook Email/Diary as well as other products is fully automated without it being complicated, this leaves the users feeling in full control.”
David Corry, County Solicitor, Somerset County Council
“Somerset recognises how important a comprehensive case management system is to the efficiency of the practice. Norwel has worked closely with the Legal Services team to tailor the Case Management System to our specification.
Lawyers appreciate the ability to search and access case records quickly and easily, to record narrative and to save documents and emails into Norwel, while the reporting tool provides a way of extracting useful management information.
We have just upgraded to the Prescient system and recently introduced the Norwel Document Bundling module, both of which we hope will lead to substantial improvements in the efficiency.
The Norwel helpdesk always provides support when needed. Minor issues are sorted out quickly and major issues are resolved within a reasonable time scale.“
Surrey County Council
“Everything going well - Fee Earners are pleased with a system that provides both flexibility and ease of use.”
David Gerrard, Finance Director, Aaron and Partners
"Our decision to go with Norwel has proven to be a good one. We haven't had the slightest problem with the system. During our 10 year partnership with Norwel we have never contemplated moving to another supplier."
James Boyd. FD Cobbetts LLP
“Having reviewed all of the major Legal Software systems, this is the best business tool I have ever seen, it has had a clear and measurable impact on our performance.”
James Boyd, Finance Director, Cobbetts LLP
"Norwel's role has been key in delivering the financial success of this firm. They have a clear understanding of our business and have delivered focused information as well as reducing processing and administration time."
Fiona Bruce, Senior Partner, Fiona Bruce LLP
"Norwel has proved to us that it understands not only city commercial firms but also the local high street. With some 30 staff Norwel have gone out of their way to tailor their products to our individual requirements."
James Hillard, Finance Director, Heatons Solicitors
"The experience has been very positive - the implementation was smooth, despite simultaneously fully changing both our hardware and IT infrastructure, the training has been excellent and I have been very impressed with the quality of the helpdesk and support."
Graham Smith, Managing Partner, Lees Lloyd Whitley
"Our relationship with Norwel is cemented by a common philosophy of forward-thinking, proactive and co-operative working."
Jim Thirkettle, Stephensons LLP
After the recent SQL Server Database upgrade, Jim Thirkettle commented:
"At meetings with outside network contractors, he (Mike Tattersall, Norwel project manager) doesn't say a lot but when he does, he demonstrated that he really knew what he was talking about. In his own area of expertise he is very good."
Chris Stephenson, Senior Partner, Stephensons LLP
"Resilience is paramount - any down time impacts on profitability. During the last five years we have not experienced any down time what-so-ever, there have been no hardware failures and we've had no cause to utilise the back up facilities."
Jim Thirkettle, Stephensons LLP
"What I like about Norwel is their accessability and response time - you don't always know who handles what, but you are confident that a query will drop into the right box and an answer will come out soon."
David Marshall, Managing Partner, Anthony Gold
“Overall, I think the new Prescient software is brilliant, it's intuitive and very easy to use. ”
John O'Connor, IT Manager, Anthony Gold
"I have nothing but praise for the helpdesk, I don't have to contact them often, but, when I do, I always find them to be prompt, helpful and very knowledgable. I have worked in and run helpdesks for many years and have no hesitation in saying that yours is one of the best I have encountered."
David Baskerville, Head of I.T., Tollers
"Norwel's commitment to continued product development and the flexibility they offer provides us with benefits that are simply not achievable when using products and services from large international suppliers".
John Cooper at Trowers & Hamlins said of the recent case/matter management:
"The Manchester staff are very pleased with the recent Case Management implementation and particularly impressed with James' input and expertise. There has been a measurable improvement in performance."
