Tollers is a Commercially led law firm with 19 Partners and over 170 staff providing nationwide services from its offices in Northamptonshire and Milton Keynes. As well as Business Legal services, Tollers also offers a full range of Private Client services to business clients and private individuals who require a bespoke service including wills, tax planning, trusts, probate, family law and conveyancing.
In addition Tollers offers a range of volume Personal Legal services. These include residential conveyancing via its 'Tollers enable' brand, and personal injury claims through the specialist arm 'yourinjurymatters'.
David Baskerville Tollers, Director of Operations and IT, talks us through the firm’s IT strategy, and details the selection and ongoing usage – of Norwel’s Case Management software.
Why did you choose Norwel and Prescient?
In particular, to meet our case and matter management requirements, we needed a flexible product that would allow us to carry out ongoing tailoring and amendments in-house, as market and competitive pressures often force us to adapt very quickly.
When we benchmarked the final three we were surprised at how comprehensive the Prescient system was. Whilst we were already a Norwel user for our financial management needs, we had always regarded Norwel as back office supplier, but as the evaluation process progressed, we began to understand how much depth there was to the Prescient system. We eventually decided to select Norwel on the basis of a number of key factors:
The flexibility and innovative nature of the Prescient software, and in particular the Case and Matter Management tools:
The project sponsor for the PI implementation was Ingemar Hunnings.
“One of the key objectives for the new Case Management system was to ensure we provided the highest quality of service to our clients. PI work is complex, and highly competitive, and we wanted to ensure that we processed the work as efficiently as possible, and at the same time meet or exceeded our client’s expectations for high quality service. In addition we wanted to the ability to analyse our work so that we could target and measure improvements”.
“Prescient Case Management has met all of our expectations. It has enabled us to continually refine and improve our processing of PI work whilst embedding best practice and risk management issues, and supporting achievement of our own quality assurance standards”.
“The intuitive nature of the Norwel system made the implementation much easier than it might have been and our IT support were able to quickly refine and amend the system as we progressed from initial tests to going live, ”
Robert Mabbutt Tollers IT developer with responsibility for the PI implementation says...
“The Norwel case management system has been a major foundation stone in the growth of PI work for Tollers. It has enabled us to ensure that we deliver a quality service to our clients, whilst at same time reducing our costs, by efficiently handling the processing and administration of a file”.
“One of the key aspects to the success of the project has been Norwel’s willingness to listen to our requirements, and implement changes to the system, almost on demand. This responsiveness has been invaluable in enabling us to respond to the challenges and changing requirements of the PI team”
“We are delighted to have been selected to work with Tollers. The Prescient suite of software has beendesigned to enable our clients to obtain tangible business benefits and a truly competitive edge. Add this to the unique service which Norwel provides and you have some of the reasons why our clients stay with us for a long time.”
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