“We were looking for that right mix of a system that delivered a wider, more user-friendly and up to date range of functions, backed up by flexible, responsive and personal support. Although the system sold itself during the various ‘sales’ demonstrations as fulfilling the required functions, it was really the Norwel team that made the difference.
“Norwel fully understand the legal services market because of their presence in it for so long. In particular, they clearly understand very well the many demands facing a practice such as ours,”
George Davies Solicitors LLP
Q: To what do you attribute the success of the relationship?
A: Ultimately, it’s about the people. Yes, the technology now underpins large parts of the practice and the quality of the software has to have its place in the success story, but there are other good systems out there. The hook with Norwel is that they look after you – they welcome dialogue; they take on board criticism; they embrace challenges; they respond to your needs.
IT Systems Administrator at Trowers & Hamlins LLP, London
Just a short note to thank you all for the retirement card and all your best wishes.
I have really enjoyed working with Norwel over the many, many years that I have been at Trowers and your help and friendship has made my job a lot easier.
Best wishes to you all,
John Cooper , Director of IT at Trowers & Hamlins said of the recent case/matter management:
"The Manchester staff are very pleased with the recent Case Management implementation and particularly impressed with James' input and expertise. There has been a measurable improvement in performance."
James Boyd. FD Cobbetts LLP
“Having reviewed all of the major Legal Software systems, this is the best business tool I have ever seen, it has had a clear and measurable impact on our performance.”
James Boyd, Finance Director, Cobbetts LLP
"Norwel's role has been key in delivering the financial success of this firm. They have a clear understanding of our business and have delivered focused information as well as reducing processing and administration time."
Kevin Goosman, IT Business Service Manager, Cobbetts LLP
After integrating the Cobbetts Connect CRM System with Norwel, Kevin Goosman commented on the performance of Norwel’s developer Phil Dobson:
“I wanted to thank you for your efforts a few weekends ago when we were all working hard over long hours to do what was necessary to get the Cobbetts Connect CRM system (Pivotal) up and running, fully integrated with Norwel, and ready for implementation that following Monday. I know you put in long hours on the Saturday. Nicola indicated to me that you really needed to get back home that day and I appreciate that you stayed on much longer than was ever originally expected. You then volunteered to return for further work on the Sunday.
I can honestly say that the project would not have gone live on the Monday without your dedication and flexibility.
I have personally thanked both Harry Dickinson (Software Director) and Alan Richardson (Sales Director) for your efforts and help but I am copying them on this email for good measure. I hope they appreciate your efforts as much as I do!”
David Marshall, Managing Partner, Anthony Gold
“Overall, I think the new Prescient software is brilliant, it's intuitive and very easy to use. ”
John O'Connor, IT Manager, Anthony Gold
"I have nothing but praise for the helpdesk, I don't have to contact them often, but, when I do, I always find them to be prompt, helpful and very knowledgeable. I have worked in and run helpdesks for many years and have no hesitation in saying that yours is one of the best I have encountered. "
Jim Thirkettle, Stephensons LLP
After the recent SQL Server Database upgrade, Jim Thirkettle commented:
"At meetings with outside network contractors, he (Mike Hutchinson, Norwel project manager) doesn't say a lot but when he does, he demonstrated that he really knew what he was talking about. In his own area of expertise he is very good."
Chris Stephenson, Senior Partner, Stephensons LLP
"Resilience is paramount - any down time impacts on profitability. During the last five years we have not experienced any down time what-so-ever, there have been no hardware failures and we've had no cause to utilise the back up facilities."
Jim Thirkettle, Stephensons LLP
"What I like about Norwel is their accessibility and response time - you don't always know who handles what, but you are confident that a query will drop into the right box and an answer will come out soon."
David Gerrard, Finance Director, Aaron and Partners
"Our decision to go with Norwel has proven to be a good one. We haven't had the slightest problem with the system. During our 10 year partnership with Norwel we have never contemplated moving to another supplier."
Fiona Bruce, Senior Partner, Fiona Bruce LLP
"Norwel has proved to us that it understands not only city commercial firms but also the local high street. With some 30 staff Norwel have gone out of their way to tailor their products to our individual requirements."
James Hillard, Finance Director, Heatons Solicitors
"The experience has been very positive - the implementation was smooth, despite simultaneously fully changing both our hardware and IT infrastructure, the training has been excellent and I have been very impressed with the quality of the helpdesk and support."
Lancashire County Council
“Norwel showed they understood our business needs extremely well and we felt their product was easier to use and better suited to our culture”.
London Borough of Camden
"LBC adopted the approach to design their own Case Management Workflows and in just a few months created 65 different work flows ranging from Possession, Contracts, Environmental to Child Welfare."
Salford City Council
“Total integration with Word, Outlook Email/Diary as well as other products is fully automated without it being complicated, this leaves the users feeling in full control.”
Surrey County Council
“Everything going well - Fee Earners are pleased with a system that provides both flexibility and ease of use.”
London Borough of Barnet
"We have seen some great improvements in working practices with the automation of routine casework, and with the document register so easily accessible we have better management of current matters. The helpdesk support is also second to none, with quick response times and helpful and efficient staff."
Barry Khan, Stockport Metropolitan Borough Council
"Thank you for changing Norwel to allow multiple e-mails to be chosen and put into the system in one action (my record so far is 75 e-mails). This has saved a huge amount of my time and it will make it easier to convince staff to place all their e-mails onto the system."